Nagad Logo

Privacy Policy


Nagad88 is committed to ensuring the protection of your personal information. This Privacy Policy outlines the details of the data we collect when you use our services, the purposes behind collecting this information, and how we utilize the gathered data.

Please note that this Privacy Policy constitutes an agreement between you and Nagad88 (‘We,’ ‘Us,’ or ‘Our’ as applicable). It forms an integral part of Nagad88’s Terms and Conditions. We may make periodic revisions to this Privacy Policy and will notify you of such changes by posting the updated terms on our platforms. We recommend that you regularly review this Privacy Policy.

Information Collected

We define Personal Information (‘Personal Information’) as data that can potentially identify an individual, encompassing, but not restricted to, first and last name, date of birth, home or physical address, email address, phone number, or other pertinent details. When utilizing our website, registering for an account, or accessing our services, you might be prompted to provide Personal Information. The information we gather may encompass contact details (including phone number), shipping details, billing particulars, transaction history, website usage preferences, and feedback related to the services.

This Personal Information is stored on servers situated in various locations and elsewhere as needed. Interactions with our services result in the creation of an activity log specific to you, containing essential administrative and traffic details such as source IP address, access time, access date, visited web page(s), language usage, software crash reports, and the type of browser used. This information is crucial for delivering and enhancing the quality of our services. Importantly, we do not collect Personal Information about you without your awareness.

Outstanding Customer Support

At Nagad88, we take great pride in our professional and dedicated customer service department, which operates seamlessly to provide you with uninterrupted support 24 hours a day, 7 days a week. Our team of skilled representatives is committed to delivering exceptional service, ensuring that your queries and concerns are addressed promptly, politely, and efficiently.

Whether you have inquiries about our wide range of games, need assistance with account-related matters, or seek clarification on our promotions, our customer service team is here to assist you every step of the way. We prioritize your satisfaction and strive to exceed your expectations, making your experience with Nagad88 a truly seamless and enjoyable one.

Rest assured that whenever you require support, our friendly and knowledgeable team will be readily available to assist, providing you with the confidence and assurance you deserve as our valued player. Trust in our commitment to excellence, and let us be your trusted partner in delivering unparalleled customer service in the world of online entertainment.

Methods of Data Collection and Processing

We might automatically gather specific data as mentioned earlier and obtain Personal Information about you when you furnish such details through the services or other interactions on the Nagad88 site. Additionally, Personal Information may be received from online vendors, service providers, and customer lists obtained lawfully from third-party vendors. Moreover, we may enlist the assistance of third-party service providers for technical support, processing online transactions, and managing your account. Any information provided to these vendors, service providers, and third-party e-commerce services will be accessible to us, and we will handle the Personal Information as outlined in this Privacy Policy below. The disclosure of this information to external parties aligns with the guidelines established in this Privacy Policy. We take measures to ensure that our agreements with third-party service providers and online vendors prioritize the protection of your privacy.

Usage of Information

We utilize the Personal Information gathered from you to deliver our services, offer customer support, conduct necessary security and identity verification checks, process online transactions, and facilitate your participation in third-party promotions. Additionally, we may share your Personal Information with carefully selected partners, including those with data sharing arrangements with the latter.

Your Personal Information may also be employed to provide you with: (1) promotional offers and information about our products and services; and (2) promotional offers and information about the products and services of our partners, enhancing the range of products offered and improving customer service. Periodically, we may seek information through surveys or contests. Participation in these activities is entirely voluntary, and you have the option to disclose such information. Information requested may include contact details (such as name, address, and phone number) and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings, you consent to the use of your name for advertising and promotional purposes without additional compensation, unless prohibited by law.

Unless you choose not to receive promotional information, we may also use your Personal Information (including email address and phone number) to provide information about our products, services, and promotions, as well as other gaming products (such as online poker, casino, betting, backgammon) and products and services from third parties carefully selected by us.

Specific Disclosures Not Included

We may disclose your Personal Information when compelled by law or when we genuinely believe such action is essential to: (1) adhere to any legal process served on us, our sites, or the services, or in situations where we are under a substantially similar legal obligation; (2) safeguard and uphold our rights or property; or (3) act to safeguard the personal safety of services users or the general public. If, at our sole discretion, we determine that you have engaged in cheating, attempted to defraud us, the company, or any other services user, including but not limited to game manipulation or payment fraud, or if there is suspicion of fraudulent payment (such as the use of stolen credit cards) or any other fraudulent activity (including chargebacks or other payment reversals) or prohibited transactions (such as money laundering), we retain the right to share this information (along with your identity) with other online gaming sites, banks, credit card companies, relevant agencies, and appropriate authorities. (4) Data may be anonymized for research purposes on addiction prevention and shared with respective institutions.


You have the option to ‘opt out’ of receiving promotional communications. This can be done by selecting the opt-out feature in your account settings on our sites or services, responding to an opt-out email received from us, or by contacting us via email or writing to Customer Service at any time.

Furthermore, you can reach out to us if you: 1) wish to verify the accuracy of the Personal Information we have collected about you; 2) want to update your Personal Information; and/or 3) have any complaints regarding our use of your Personal Information. Upon request, we will either (1) revise the information you provided, provided you can demonstrate the need for such changes, or (2) annotate the information to prevent future use for marketing purposes. It is clarified that nothing in this Privacy Policy will hinder us from retaining your Personal Information when mandated by law.

Authorization for Utilization of Electronic Service Providers

To participate in real-money games on our services, you are required to transfer and receive funds through us. We may utilize third-party electronic payment systems to manage these financial transactions. By accepting this Privacy Policy, you expressly consent to the disclosure of necessary Personal Information for transaction processing, including the possibility of transferring information beyond your country when deemed necessary. We take steps to ensure that our agreements with payment systems prioritize the safeguarding of your privacy.

Authorization for Security Assessment

We reserve the right to conduct a security review at any time to authenticate the registration details you provide, verify your use of the services, and examine your financial transactions for potential violations of our Terms and Conditions and applicable laws. By using our services and thereby agreeing to our Terms and Conditions, you authorize us to use your Personal Information and share it with third parties for the purpose of validating the information you provide during your use of our services, which may involve transferring information beyond your country. Security reviews may involve activities such as ordering a credit report and/or verifying the information you provide against third-party databases. Additionally, to facilitate these security reviews, you agree to provide any requested information or documentation.


We acknowledge the importance of security and utilize appropriate methods to protect information. Personal Information acquired directly from you is stored in an encrypted and password-protected database located within our secure network, safeguarded by an active state-of-the-art firewall software. Our services are compatible with SSL for enhanced security. Furthermore, we take measures to ensure that our subsidiaries, agents, affiliates, and suppliers implement adequate security measures.

Protection of Minors

Our services are intended for individuals aged eighteen (18) or the legal age in their respective jurisdiction. By providing their information through any part of the services, individuals affirm that they are eighteen (18) years of age or older (or the lawful age in their respective jurisdiction). Detecting attempts by minors to access our services is integral to our policy, and it may require initiating a security review. If we identify that a minor has attempted or submitted personal information through our services, we will reject the information and take steps to eliminate it from our records.


Data stored on your device

When you use our services, we may store information on your device in the form of cookies – small text files that are stored on your device when you visit online pages, recording your preferences. Additionally, we utilize Local Shared Objects, also known as ‘flash cookies,’ which are similar to browser cookies and enable us to remember information about your visits across our sites.

It’s important to note that neither cookies nor flash cookies can access or use other information on your computer. We employ these methods solely for tracking your usage of our services. Cookies play a role in monitoring site traffic, improving our services, and making your use more convenient and relevant. The use of flash cookies and third-party cookies helps us display more pertinent and appealing advertisements.

Essential cookiess

Essential or strictly necessary cookies play a crucial role in allowing users to navigate a website and use its features, such as accessing secure areas or conducting financial transactions. Without these cookies, the effective functioning of our websites would be compromised.

While completing the registration process

These cookies store information collected during your registration, allowing us to recognize you as a customer and provide the services you require. Moreover, we may use this data to enhance our understanding of your online interests and improve your experiences on our platforms.

On our site

For visitors to our website, we utilize cookies to collect information. Our servers employ three distinct types of cookies:

1. ‘Session-based’ cookie: This cookie is assigned to your computer solely for the duration of your visit to our website. It aids in navigating our site more efficiently, and for registered customers, it enables us to provide more relevant information. This cookie automatically expires upon closing your browser.

2. ‘Persistent’ cookie: This cookie remains on your computer for a specified duration set for each cookie. Flash cookies are also persistent.

3. ‘Analytical’ cookies: This type of cookie allows us to identify and count the number of visitors to our site and understand how they use our services. It aids in improving the functionality of our sites, ensuring easy navigation to find what you’re looking for. You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can usually adjust your browser settings to decline them. The Help menu on the browser’s menu bar provides information on preventing the browser from accepting new cookies, receiving notifications about new cookies, and disabling cookies altogether.

Third Party Practices

We cannot guarantee the security of any information you provide to a third-party online site linked to or from our services, or any information collected by a third party overseeing our affiliate program (if applicable) or any other program. This is due to the independent operation of these third-party online sites. The privacy policy, if any, of such third parties governs any information collected by them.

Legal Disclaimer

The Services operate on an ‘AS-IS’ and ‘AS-AVAILABLE’ basis without any liability. We are not responsible for events beyond our direct control. Due to the intricate and continually evolving nature of our technology and business, we cannot guarantee error-free performance concerning the privacy of your Personal Information. We shall not be held liable for any indirect, incidental, consequential, or punitive damages related to the use or disclosure of such Personal Information.

Consent to Privacy Policy

By using our services, you acknowledge and agree to our Privacy Policy. This serves as our comprehensive and exclusive Privacy Policy, superseding any previous versions. We recommend reading this Privacy Policy in conjunction with our Terms and Conditions and any other applicable terms posted on our platforms. We retain the right to make periodic changes to this Privacy Policy, and any revisions will be communicated by posting the updated terms on our platforms. Continued use of our services after any changes to this Privacy Policy signifies your acceptance of the modifications. It is advisable to revisit this Privacy Policy regularly.

Other Sites

Our website may contain links to other websites that are beyond our control and not covered by this Privacy Policy. If you access these linked sites, the operators of such sites may collect information from you, subject to their own privacy policies, which may differ from ours. We do not take responsibility. The operators of these websites are solely accountable for their functionality and any potential errors on the linked sites.